Responsible Gaming at e2bit — Play Safe, Play Smart

1 Age Restriction & Underage Gambling Prevention

e2bit operates strictly as an adults-only platform. All users must be 18 years of age or older to create an account, make a deposit, or participate in any game or betting market available on the platform. This policy applies universally to all players in Bangladesh and elsewhere, without exception.

We verify the age and identity of all account holders through a Know Your Customer (KYC) process. During this process, you may be asked to provide a copy of your National ID card, passport, or other government-issued identification document. Accounts that cannot be verified as belonging to an adult will be suspended and any balance held pending review.

If you are a parent or guardian and are concerned that a minor in your household may be accessing gambling services, we recommend using parental control software to restrict access to gambling websites. Several freely available tools exist for this purpose. You should also store your e2bit login credentials securely and never share them with anyone under the age of 18.

Any player found to have provided false information to circumvent the age verification process will have their account immediately and permanently closed, and any funds held will be subject to forfeiture in line with our Terms & Conditions.

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2 Self-Exclusion

Self-exclusion is the most powerful tool available to players who feel that gambling is causing them harm or that they have lost control of their gambling behaviour. e2bit makes self-exclusion straightforward to request and immediate to implement.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". State your registered account email address and the duration of exclusion you wish to apply. Available exclusion durations are:

• 6 months — suitable for players who want a significant break and time to reflect.
• 1 year — recommended for players who recognise a persistent pattern of problematic behaviour.
• 5 years — for players who need a long-term break to fully address gambling-related issues.
• Permanent / Lifetime — for players who wish to stop gambling entirely and never return to the platform.

Once a self-exclusion is active, your account will be immediately suspended. You will not be able to log in, deposit funds, place bets, or receive any marketing communications from e2bit for the duration of the exclusion period. At the end of a non-permanent exclusion period, your account will remain closed until you contact our team to request reactivation — reactivation is not automatic. A mandatory 24-hour reflection period applies before any non-permanent exclusion can be lifted.

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3 Deposit Limits

Deposit limits allow you to set a hard cap on the amount of money you can add to your e2bit account within a given time frame. This is one of the most effective pre-commitment tools available, as it prevents impulsive over-depositing during a session.

e2bit supports the following deposit limit types:

• Daily limit: The maximum you can deposit in any 24-hour period (midnight to midnight, Bangladesh Standard Time).
• Weekly limit: The maximum you can deposit across any rolling 7-day window.
• Monthly limit: The maximum you can deposit across any rolling 30-day window.

Deposit limits denominated in Bangladeshi Taka (BDT) apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. To set or modify your deposit limits, contact [email protected].

Decreasing a limit takes effect immediately. Any request to increase an existing limit is subject to a mandatory 7-day waiting period before the higher limit is applied. This cooling-off period is a deliberate safeguard to prevent impulsive decisions made in the heat of a session from undermining the protection you set for yourself during a calmer moment.

If you reach your deposit limit, you will receive a notification and any further deposit attempts will be declined until the relevant period resets or you successfully complete the 7-day review process for an increase.

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4 Time-Out & Cooling Off

A time-out is a short, voluntary break from gambling that gives you space to reassess your habits without committing to a full self-exclusion. e2bit's time-out feature suspends your account for a defined period, after which it automatically becomes accessible again.

To activate a time-out, email [email protected] with the subject line "Time-Out Request" and state your preferred duration. Our team will confirm activation within 2 hours. During any active time-out, your account balance is preserved and any pending withdrawals will continue to be processed normally.

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5 Recognising the Warning Signs

Problem gambling can develop gradually. Many players do not recognise the warning signs until the impact on their finances, relationships, or mental health has become significant. Being able to identify early indicators is a crucial part of staying in control.

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these in yourself or someone you know, we encourage you to reach out for support without delay.

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6 Self-Assessment Questionnaire

The following questions are based on widely used problem gambling screening tools. Answer them honestly and privately. If you answer "yes" to three or more of these questions, we strongly encourage you to take a break, speak to someone you trust, and contact our support team or a professional helpline.

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7 Support & Resources

e2bit's responsible gaming support team is available 24 hours a day, 7 days a week to help with any concern related to your gambling behaviour. Whether you want to set a deposit limit, request a time-out, apply for self-exclusion, or simply talk to someone about how gambling is affecting you, our team will respond promptly and without judgement.

All responsible gaming requests are handled with strict confidentiality. Your account data, your communications with our support team, and any self-exclusion or limit settings you apply are kept private and are not shared with any third party except where required by law.

In addition to e2bit's in-house responsible gaming team, we encourage players who are experiencing serious gambling-related difficulties to seek support from professional organisations. Talking to a trained counsellor can provide perspective, coping strategies, and a structured path to recovery that goes beyond what a gaming platform can offer.

If gambling is seriously affecting your mental health, finances, or relationships, please consider speaking with a qualified healthcare professional or counsellor in your area. e2bit staff are available to support you in activating account-level protections, but we are not licensed mental health professionals. We encourage you to pursue professional help whenever the situation warrants it.

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8 Our Commitment to Responsible Gaming

Responsible gaming is not an afterthought at e2bit — it is a core operational principle. We believe that a sustainable, trustworthy gambling platform is one that actively looks after its players' wellbeing, even when that means helping a player spend less time or money on our platform.

Our specific commitments to responsible gaming include the following:

• We verify the age of every player before granting access to real-money gambling. No underage user will be permitted to open a funded account on e2bit.
• We train our customer support team to recognise indicators of problem gambling and to proactively offer responsible gaming tools to players who display concerning patterns.
• We do not target marketing at players who have set deposit limits, are on a time-out, or have previously requested self-exclusion.
• We ensure that responsible gaming tools — deposit limits, time-outs, and self-exclusion — are available immediately and at no cost to every account holder.
• We display clear 18+ age restriction notices across the platform, including the homepage, the login page, and all promotional materials.
• We monitor account activity for behavioural patterns that may indicate problem gambling and may proactively reach out to players whose activity raises concerns.
• We apply mandatory waiting periods to all requests to increase deposit limits, preventing impulsive decisions made during a gambling session from overriding pre-set protections.
• We provide clear, honest information about the odds and randomness of our games so that players can make informed decisions about their participation.

e2bit views responsible gaming as an ongoing commitment, not a checkbox. We regularly review our policies, update our tools, and seek feedback from our support team and player community to ensure our responsible gaming framework reflects current best practices and meets the genuine needs of players in Bangladesh.

Remember: gambling should be enjoyable. It should never be seen as a way to make money, solve financial problems, or escape from personal difficulties. Set a budget before you play, stick to it, and always gamble within your means. If it stops being fun, stop playing — and reach out to us if you need help doing so.